Refund & Returns Policy
At Soleluxe, we prioritize your satisfaction. If you’re not completely happy with your purchase, we’re here to make things right.
✅ Eligibility for Returns
- Product is damaged, defective, or incorrect.
- Return requested within 7 days of delivery.
- Item is unused, unwashed, and in original packaging with tags.
Note: Returns are not accepted for used products, returns after 7 days, or final sale items.
🔄 How to Initiate a Return?
- Visit our Contact Us page.
- Share your Order ID, product image, and reason for return.
- Our team will respond within 24–48 hours.
🔁 Exchange Policy
We replace items only if they are defective or damaged. For exchange, email us at support@soleluxe.in. Exchange subject to product availability.
💳 Refund Process
- Refunds processed within 5–7 business days after approval.
- Original payment method will be used for refunds.
- COD refunds via bank transfer (details will be requested).
📦 Return Shipping
- Soleluxe covers return shipping for defective/wrong items.
- For other cases, customer bears shipping cost (non-refundable).
📌 Important Notes
- Returns may be rejected if product fails quality check.
- Secure packaging is required to avoid damage during return.
- Keep proof of return shipment for tracking.
🔗 Useful Links
🙋 Need Help?
Email us at support@soleluxe.in or call +91-XXXXXXXXXX (Mon–Sat, 10 AM – 6 PM).